Stop the Water.
Dry the Structure.
Recover with Confidence.

Yes. We run a 24/7 emergency response across Brisbane, Ipswich and Logan, including nights, weekends and public holidays, because water damage gets worse by the hour and Brisbane's humidity gives mould a head start within 24 to 48 hours. Typical travel time is 45 to 75 minutes depending on where you are and the time of day, and active water, sewage and multi-unit jobs go to the front of the queue. When you call, we ask a few questions about the source and the water category so the crew arrives with the right extraction and drying gear on the truck.

Usually, but it depends on the cause. Most Queensland home policies cover sudden and accidental escapes of water, such as a burst flexi hose, a failed hot water system or a storm putting water through the roof. Flood, meaning water rising from a river, creek or lake, is covered only if your policy includes flood cover, and since 2012 insurers use the Insurance Council of Australia's standard flood definition to decide. Slow leaks, poor maintenance and rising damp are commonly excluded. We document the cause, the water category and the extent of damage in a photo and moisture report so your claim reflects what actually happened.

Three to five days is typical for a clean-water job across a few rooms, once the standing water is extracted. Larger events, slab-on-ground homes and timber floors can take a week or more. The drying is done with air movers to pull moisture off surfaces and LGR dehumidifiers to take it out of the air, and we measure progress daily with moisture meters and a hygrometer rather than judging by touch. The job is finished when the readings match a dry reference area in the same house, not when the carpet feels dry, because moisture inside the bottom plates and under the slab lags well behind the surface.

It depends on the water category and how far it has spread. A clean-water job across two or three rooms, such as a burst flexi hose caught the same day, typically costs $2,000 to $6,000 including extraction, drying equipment and monitoring. Grey or black water across multiple rooms, where carpet, underlay and lower gyprock have to be removed and the structure sanitised before drying, runs $6,000 to $15,000 or more. The emergency call-out and assessment, including moisture mapping and a written report, is $300 to $600. We quote on site after mapping the moisture, not from a description over the phone, and the quote is free.

Mould needs moisture, a food source and warmth, and Brisbane provides all three. Summer relative humidity often sits at 70 to 80 per cent, temperatures stay in the mould-friendly range day and night, and gyprock paper, timber and carpet underlay are exactly what it feeds on. Under those conditions spores that are always present in the air can colonise a wet wall within 24 to 48 hours. That is why we start drying immediately rather than waiting for an assessor, and why we treat wet materials with antimicrobial as we go. Once a colony is established it is a remediation job under the S520 standard rather than a straightforward dry-out.

We cover Brisbane, Ipswich and Logan on a 24/7 basis. That means the whole of Brisbane City from the inner suburbs out to the northside, southside, western suburbs and Redcliffe, the Ipswich local government area including Springfield, Goodna and Redbank Plains, and Logan City from Springwood and Logan Central down to Beenleigh and Shailer Park. Typical travel time is 45 to 75 minutes depending on where you are and the time of day. If you are on the edge of that area, call anyway; we will tell you straight away whether we can get to you and when.