Contact us
Tell us where the
water is. We'll take it from there.
The short form goes straight to the restoration coordinator on shift. Give us the suburb, the type of water and whether it is still flowing, and we will call back with the first steps and an arrival window.
- 24/7 emergency response
- Free on-site quote
- Insurance-ready reports
Request Emergency Water Damage Help
Ways to reach us
One coordinator,
one clear next step.
Whichever way you get in touch, the same person coordinates the response, the drying plan and the report for your insurer.
Phone
0468 022 662
Call dispatch any hour for active water, sewage or storm ingress.
Email
info@waterdamagebne.com.au
Insurer correspondence, body corporate enquiries, photos of the damage and anything that is not urgent.
Service area
Brisbane, Ipswich & Logan
Mobile crews across the Brisbane metro, the Ipswich corridor and Logan City. Typical travel time 45 to 75 minutes.
Hours
24/7, 365 days
Nights, weekends and public holidays. Water damage gets worse by the hour, so we do not keep office hours.
- 24/7 Response
- IICRC S500
- Insurance Reports
- Fully Insured
- Homes & Business
Service areas
Crews across Brisbane, Ipswich & Logan.
6 regions, 24 suburb pages and no travel surcharge for Ipswich or Logan jobs. On the edge of the area? Send the form anyway and we will tell you straight away whether we can get to you and when.
- Inner Brisbane West End · New Farm
- Brisbane Northside Chermside · Aspley
- Brisbane Southside Carindale · Mount Gravatt
- Brisbane West Indooroopilly · Kenmore
- Ipswich Ipswich · Springfield Lakes
- Logan Logan Central · Springwood
While you wait
Five things to do before the crew arrives.
Stop the water
Turn off the isolation tap under the sink or vanity, or the main at the water meter near the front boundary. If the hot water system is the cause, switch it off at the switchboard.
Kill the power to wet rooms
If water is anywhere near power points or the switchboard, turn off the affected circuits. If you would have to walk through water to reach the board, leave it and keep everyone out.
Photograph everything before you move it
Wide shots of each room, close-ups of the source and the water line, and the contents where they sit. Your insurer will ask for these and they cannot be recreated later.
Lift contents clear
Furniture, rugs and boxes off wet carpet. Foil or blocks under the legs of anything you cannot move. Do not use a household vacuum on water and do not run fans on Category 3 water.
Keep clear of contaminated water
If the water came from a creek, river, sewer or toilet overflow, do not wade through it and keep children and pets out of those rooms until we have assessed it.