Water Damage BNE Help

Last updated: 1 September 2026

Privacy Policy

How Water Damage BNE handles personal information collected through waterdamagebne.com.au and in the course of providing water damage restoration services across Brisbane, Ipswich and Logan.

Water Damage BNE (Water Damage BNE) operates this website (waterdamagebne.com.au) and provides water damage restoration services across Brisbane, Ipswich and Logan, Queensland. We are committed to protecting the privacy of personal information collected from our customers and website visitors in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What information we collect

We collect personal information that you voluntarily provide when:

  • Submitting an emergency help or quote request through our website
  • Contacting us by email
  • Engaging us to perform water damage assessment, drying or restoration work at your property
  • Authorising us to liaise with your insurer, property manager or body corporate

The personal information typically collected includes:

  • Your name
  • Mobile phone number
  • Email address
  • Property address (for on-site work) or suburb (for enquiries)
  • A description of the water damage, its source and how urgent it is
  • Photos you choose to share of the damage
  • Insurance policy and claim details, where you ask us to deal with your insurer
  • Payment details (processed via secure third-party payment processors)

How we use your information

Personal information is used for the following purposes:

  • Responding to emergency help requests and scheduling attendance at your property
  • Preparing moisture maps, drying logs, photo reports, scopes of works, quotes and invoices
  • Providing insurance claim documentation and, with your authorisation, corresponding with your insurer or assessor
  • Coordinating with property managers, strata managers and body corporates where the affected property is managed or shared
  • Following up on completed work for service quality purposes
  • Maintaining records of work performed for tax, accounting and insurance purposes

How we store and protect your information

Personal information is stored in secure systems with appropriate access controls, including password-protected access for authorised personnel only. Site photos, moisture readings and reports are stored with the job record they relate to.

Website form submissions are processed via Formspark, a third-party form processor. Their privacy policy is available at formspark.io/privacy. Submissions transit Formspark's infrastructure and are then held in our internal job management system.

When we share information with third parties

We may share your personal information with the following third parties when necessary to provide our services:

  • Your insurer, loss adjuster or assessor (with your authorisation, for claim processing and direct billing)
  • Sub-contracted licensed tradespeople (for example plumbers, electricians or builders) where their work is required alongside ours
  • Property managers, strata managers and body corporate representatives, with appropriate authorisation
  • Payment processors (for processing card and bank transfers)
  • Government agencies where legally required

We do not sell, rent or trade personal information to any third party for marketing purposes.

Cookies and website analytics

Our website uses minimal cookies. We do not use third-party tracking cookies for advertising purposes. Basic page analytics may be collected to understand site usage and improve content; this data is aggregated and does not identify individual users.

You can disable cookies in your browser settings. Doing so will not affect the core functionality of our website, including the help request form.

How long we keep your information

We retain personal information for the periods required by Australian law and our operational obligations:

  • Enquiries where no work was performed: 12 months
  • Customer records where work was performed: 7 years (tax record requirements)
  • Insurance claim documentation: duration of the claim plus statutory retention periods

Your rights under the Privacy Act

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your information (subject to our legal record-keeping obligations)
  • Lodge a complaint about our handling of your personal information

To exercise any of these rights, email us at info@waterdamagebne.com.au with details of your request. We will respond within 30 days.

Complaints

If you believe we have mishandled your personal information, please first contact us at info@waterdamagebne.com.au so we can attempt to resolve the matter directly. If you remain unsatisfied, you have the right to escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when the policy was most recently revised.

Contact us

For any privacy-related queries: